Privacy & Data Protection
This Privacy Policy explains how we at ENTER BRAND NAME HERE collect, use and protect the personal information you provide when you register and play on our Canada-facing site. We take your privacy seriously and describe below what information we collect, why we collect it, how it is used, who we may share it with and the options you have to manage your information.
Types of data we collect
We collect information that is necessary to open and maintain your account, provide services, process payments and meet legal obligations. This includes personal details you give us directly, technical information from your device and records of your activity on the site.
Personal data
Personal data may include your full name, date of birth, contact details (email and phone), residential address, government ID for verification, and payment details needed to process deposits and withdrawals. We collect only the information required to verify identity, prevent fraud and comply with anti-money-laundering checks.
Technical data
We collect device and connection information such as IP address, device identifiers, browser type, operating system, and approximate location. This data helps us maintain site security, optimise performance and detect suspicious activity.
Transactional data
Transactional records include deposit and withdrawal history, bet and play history, bonuses and promotional activity, and other account actions. We use this data for accounting, dispute resolution, responsible gambling monitoring and internal reporting.
How we use your information
We use your information to operate and improve our services, verify your identity, process payments, investigate suspicious activity, respond to support enquiries and comply with legal obligations. Aggregated or anonymized data may be used for analytics, product development and fraud prevention.
Data protection practices
We store personal information on secure servers and use industry-standard technical and organisational measures to protect data in transit and at rest. Access to personal information is restricted to authorised staff and trusted third-party providers who need the data to perform services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, analyse site use and deliver relevant content. You can manage cookie settings through your browser; note that disabling certain cookies may affect site functionality and your user experience.
User rights
If you are a Canadian user you have rights to access, correct or request deletion of your personal information where applicable under local privacy rules. You may also object to certain uses of your data or request restriction of processing in limited circumstances.
Access, correction and deletion of data
To request access, correction or deletion of your information, contact our support team through the account interface. We will verify your identity before making changes. Some information may be retained where required for legal or regulatory reasons, dispute resolution or to meet our record-keeping obligations.
Information sharing and third parties
We share information with third parties only as necessary to provide services. Typical recipients include payment processors, identity verification and anti-fraud providers, game and platform partners, and legal or regulatory authorities where required. We require these partners to protect your data in line with our standards.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When material changes occur we will post an updated version on the site and note the effective date. Continued use of the service after updates indicates acceptance of the revised terms.